Terms and conditions

Last updated: 14 September 2026. These terms apply to the website plan and any add-ons we provide. The version in force is the one published when your subscription started.

1. Who these terms are between

These terms are an agreement between Greensand Web Services ("we", "us", "our") and the business or person who subscribes to our plan ("you", "your"). They take effect when you accept them and register your payment details as described in clause 5, and they replace anything discussed beforehand by email or otherwise, except where we have confirmed something in writing as a specific variation.

2. What we provide

For £59 a month, we provide:

• A website of up to five pages, designed around your business
• Basic search engine optimisation: page titles, meta descriptions, sensible keyword use, and a mobile-friendly, fast-loading structure. This is the foundational technical setup, not an ongoing SEO strategy or content marketing service
• A domain name, registered and managed by us on your behalf
• Hosting, keeping your site live, maintained and secure
• Up to three free small changes a month, each taking up to 15 minutes: text edits, updated opening hours or contact details, a swapped photo, or a similar minor tweak
• A standard privacy policy page for your site, included as part of every build
• A contact form on your website
• Basic technical upkeep: security patches and uptime monitoring, which we aim to keep on top of at all times but do not guarantee without interruption, as set out in clause 10
• One email address on your domain

What is included is also set out on our pricing page and in the confirmation email we send before your subscription starts. If there is a conflict between the two, the confirmation email wins, because it is specific to you.

3. Add-ons

The following are available in addition to the core plan, each quoted or priced separately:

• Online shop or payment functionality, built with WooCommerce
• A booking or appointment system, using an established third-party tool wired into your site and styled to match. This is not a custom-built booking system, and the third-party tool's own fees, if any, are separate from ours
• Extra pages beyond the five included, at £5 a month per page
• Complex design work beyond the standard build, quoted individually
• Ongoing SEO strategy and content writing, quoted individually
• Additional email addresses beyond the one included, at £3 a month each
• A blog with one post a month, written from content you send us, at £15 a month. The blog is an add-on and is not one of your five core plan pages

Add-ons are billed alongside your core plan and are subject to these same terms unless we agree otherwise in writing.

4. The minimum term

Your plan runs for a minimum of twelve months from the date your website goes live and your subscription begins. This is what allows us to build your website without asking for a deposit, since the work happens at the start while the payments arrive over the year.

After twelve months your plan continues month to month. You can cancel at any point after that by giving us 30 days' notice in writing, meaning email is fine.

Your website stays online for as long as your subscription is active and paid. If a payment isn't made, or you stop without giving the required 30 days' notice, the website will be taken offline — see clause 5 for how missed payments are handled.

Cancelling during the minimum term does not end your obligation to pay the remaining months. Where we agree to an early exit, we may ask for the balance of the term or a reasonable proportion of it, reflecting the work already done.

5. Payment

• Before we begin building, you'll need to accept these terms and register your payment details with our payment provider. This is a registration step, not a charge — nothing is taken from your account at this point. It confirms you're ready to proceed and lets us start work without asking for a deposit.
• Your subscription, and your first payment, begins on the day your website goes live.
• Payment is by monthly subscription from that point, taken on the same date each month.
• Prices exclude VAT unless stated. If we become VAT registered we will notify you before it affects your billing.
• If a payment fails, we will tell you and try again. If it remains unpaid after 14 days we may suspend the website until the account is up to date.
• If it remains unpaid after 30 days we may terminate the agreement under clause 13, and the remaining minimum term becomes payable.
• We reserve the right to charge interest and reasonable recovery costs on overdue business accounts under the Late Payment of Commercial Debts (Interest) Act 1998.

We will give you at least 30 days' written notice of any price increase, and no increase will apply during your first twelve months.

6. Ownership, and what "provided as part of your subscription" means

You do not own the website. While your subscription is active and paid, we grant you a licence to use it as your business website. We retain ownership of the design, the code, the templates and any components we have built, including anything created specifically for you.

If your subscription ends for any reason, the website is taken offline. We are not obliged to hand over the files, the design or the code, and there is no version of the site that continues to exist for you elsewhere.

Content you supply, meaning your text, photographs, logo and branding, remains entirely yours. We claim no rights over it and will delete our copies on request once the account is closed and settled.

7. Your domain name

• Your domain is registered and managed by us as part of your plan.
• The domain is yours. Provided every fee we have paid on your behalf has been reimbursed, we will transfer it to you or to a registrar of your choosing on request.
• There is a £15 administration charge to release a domain, covering the time a transfer takes.
• If you already had a domain and asked us to point it at your new site, none of the above applies to that domain. It never leaves your control.

8. What you need to give us

We cannot build a website out of nothing. You agree to provide the text, images and information we ask for, and to respond to questions within a reasonable time.

You confirm that everything you send us is either yours or properly licensed for use, and that it is accurate and not unlawful. If a third party claims that content you supplied infringes their rights, you agree to cover the costs and losses we incur as a result.

If a project stalls because content has not arrived, your subscription continues regardless, since we have reserved the time. Where a project is inactive for more than 90 days we may close it, and restarting may attract a new quote.

9. Timescales

We aim to have a standard website live within one to two weeks of receiving your content and your registration being complete under clause 5. These are targets based on how we usually work, not contractual guarantees, and delays caused by waiting for content or approvals are not our responsibility.

10. Changes, revisions and what costs extra

Included at no charge: up to three small changes a month, each taking up to 15 minutes: editing existing text, swapping images, updating opening hours, prices, staff details or services.

Quoted separately: new pages beyond the five included, new functionality, redesigns, integrations with third party systems, content writing beyond what your plan includes, and rebuilding a section from scratch.

We will always tell you before doing anything chargeable and wait for you to agree. You will never receive an invoice for work you did not approve.

During the build, we revise the site based on your feedback for up to two rounds of revisions. Further revisions beyond that are treated as additional work and quoted separately. Where feedback amounts to a change of direction rather than a refinement, for example a different design concept after one has been approved, we may also quote for the additional work.

11. Hosting, uptime and backups

Hosting is included in your plan. We use reputable providers and take regular backups.

We do not guarantee uninterrupted availability. Websites go down occasionally, for maintenance, for provider faults, for attacks, and for reasons outside anyone's control. We will use reasonable efforts to restore service promptly and to keep you informed, but we do not offer a service level guarantee or credits for downtime.

We may carry out maintenance that briefly interrupts the site, and will give notice where it is planned and likely to be noticeable.

12. Acceptable use

You may not use a website we host to store or publish anything unlawful, to send unsolicited bulk email, to distribute malware, to infringe someone's intellectual property, or to do anything that puts our servers or other clients at risk.

We may suspend or remove content immediately where we reasonably believe this clause has been broken, and where the breach is serious we may terminate the agreement without notice.

13. Ending the agreement

By you: after the minimum term, on 30 days' written notice.

By us: on 30 days' written notice, or immediately if you are more than 30 days behind on payment, if you break clause 12, or if you become insolvent.

When the agreement ends, whoever ends it: the website is taken offline, your licence to use it stops, we will release your domain on request subject to clause 7, and any sums already due remain payable. We will keep backups for 30 days after closure in case you change your mind, then delete them.

We will not hold your domain or your content hostage over a dispute. Those are yours and you get them back.

14. Search optimisation

The basic SEO included in your plan covers the technical foundations: titles, descriptions, structure and page speed. We do not and cannot guarantee any particular ranking, any volume of traffic, or any number of enquiries, because those are decided by search engines rather than by us. Ongoing SEO strategy and content work is available as an add-on and carries the same limitation.

15. Third party services

Websites often rely on services other people run, such as payment providers, booking systems, mapping, fonts and plugins. We choose them carefully but we do not control them. We are not liable for their failure, their price changes, or their withdrawal, though we will help you move to an alternative.

16. Our liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability to you in any twelve month period is limited to the total amount you paid us during that period.

We are not liable for loss of profit, loss of business, loss of anticipated savings, loss of data beyond restoring from our most recent backup, or any indirect or consequential loss.

17. Confidentiality

Each of us will keep the other's confidential information private and use it only for the purposes of this agreement. This continues after the agreement ends.

18. Data protection

Each of us will comply with UK data protection law. Where we process personal data on your behalf, for example data submitted through a form on your website, we act as processor and you as controller. We will act on your instructions, keep the data secure, assist you with requests from individuals, and delete or return it when the agreement ends. Our privacy policy explains this in more detail.

19. Portfolio

We may show a site we have built in our portfolio and refer to you as a client. If you would rather we did not, tell us and we will not.

20. Things outside anyone's control

Neither of us is in breach for a delay or failure caused by something genuinely beyond reasonable control, including provider outages, cyber attacks, loss of power or connectivity, illness, or government action. Where such an event continues for more than 60 days, either of us may end the agreement.

21. General

• We may update these terms. Where a change materially affects you, we will give 30 days' notice by email.
• If any part of these terms is found unenforceable, the rest continues to apply.
• Nobody who is not a party to this agreement has rights under it.
• You may not transfer this agreement to another business without our written agreement, which we will not unreasonably refuse.
• These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

22. Getting in touch

Questions about any of this, ask before you sign up rather than after. We work by email: hello@greensandweb.co.uk, or use the contact form.